Terms of Service

1. Definitions

"Company" refers to ETERNITY CLOUD GEORGIA, Individual Entrepreneur (Georgia). "Infrastructure Provider" refers to ETERNITY CLOUD LIMITED, UK (Company No. 16810688), owner of ASN AS201830 and IP resources. "Customer" refers to any individual or entity using our services. "Services" include VPS, networking, storage, and related cloud functionality.

2. Scope of services

We provide virtual servers and networking on European locations. Infrastructure is supplied by the Infrastructure Provider. Specifications are defined by the selected plan or written contract.

3. Accounts and ordering

Orders are placed through our website or sales team. We do not require passport checks or mandatory identity verification to order; however, we may request additional information for fraud prevention or legal compliance.

4. Pricing and billing

Billing terms include the following:

• Services are prepaid and billed on the selected cycle.
• Invoices are issued by ETERNITY CLOUD GEORGIA (Georgia, Individual Entrepreneur).
• Payments are processed via the Keepz terminal.
• Taxes are applied where required by law.
• Late or failed payments may result in suspension.

5. Network and bandwidth

Traffic is unlimited with a shared uplink. Entry plans are provisioned up to 500 Mbps and other plans up to 1 Gbps, subject to fair usage and overall network health.

6. Acceptable use and compliance

Customers must comply with the Acceptable Use Policy and applicable laws. Zero abuse tolerance applies to protect the network.

6.1 Hard prohibitions

Cryptomining and mining-related workloads are prohibited (including mining pools, miners, and “cloud mining”).

Stress-testing services, booters, and any DDoS-for-hire activity are prohibited, including running or advertising such services.

Public proxy services are prohibited, including open HTTP/SOCKS proxies and VPN/proxy endpoints intended for third-party use.

Any confirmed abuse (spam, malware, phishing, scanning, DDoS, or similar) may result in immediate suspension while we investigate and remediate.

7. Support

Support is provided via ticketing and designated contacts. Response times depend on plan level and incident severity.

8. Maintenance and availability

We maintain production-grade infrastructure and perform scheduled maintenance when necessary. We aim to minimize downtime and notify customers of planned maintenance where possible.

9. Customer responsibilities

Customers are responsible for:

• Maintaining secure credentials and access controls.
• Performing backups and verifying recovery procedures.
• Ensuring compliance of hosted content and applications.

10. Data processing

For customer content, we act as a data processor. A Data Processing Addendum may be provided upon request to cover GDPR obligations.

11. Suspension and termination

We may suspend or terminate services for non-payment, policy violations, or security risks. Customers may cancel at any time.

12. Intellectual property

Customers retain ownership of their content. We retain ownership of our platform, software, and documentation.

13. Liability

To the maximum extent permitted by law, indirect and consequential damages are excluded. Total liability is limited to fees paid for the current billing period.

14. Indemnification

Customers agree to indemnify and hold us harmless from claims arising from their use of the services or violations of these terms.

15. Governing law

These terms are governed by the laws of the United Kingdom.

16. Contact

[email protected]